Privacy Policy
How Brooke & Spier Homes collects uses shares and protects personal information
Effective September 12, 2026
Brooke & Spier Homes LLC | Indianapolis Indiana
Brooke & Spier Homes LLC is committed to handling personal information responsibly. This Privacy Policy applies to our website, referral and intake processes, resident support communications, forms, surveys, and related housing-program operations. It explains what we collect, why we use it, when we disclose it, and the choices available to you.
1. Information we collect
The information we collect depends on how you interact with us. It may include:
identity and contact information, such as name, telephone number, email address, mailing address, and emergency-contact information
referral, inquiry, application, intake, eligibility, and placement information submitted by you or an authorized referral source
resident and program information, including appointments, participation, support requests, forms, surveys, maintenance matters, and administrative records
payment or billing information needed to administer housing arrangements; payment-card details may be processed directly by a payment provider rather than stored by us
communications with us, including calls, emails, SMS messages, attachments, message status, opt-in and opt-out records, and staff notes
website and device information, such as IP address, browser type, pages viewed, approximate location derived from IP address, cookies, and similar technical data
other information you choose to provide or that we are permitted or required to collect by law
2. How we obtain information
We may obtain information directly from you, from a resident or applicant, from an authorized family member or representative, from a referral partner such as a social worker or community organization, from service providers that support our operations, and automatically when you use our website or messaging services.
3. How we use information
We use personal information for legitimate housing-program and business purposes, including to:
respond to inquiries, referrals, applications, and resident requests
evaluate and administer housing placements and provide resident support
coordinate appointments, inspections, house meetings, maintenance, documents, surveys, payments, and program activities
communicate through telephone, email, SMS, web forms, and other approved channels
maintain resident, referral, operational, safety, incident, and compliance records
protect residents, staff, property, systems, and legal rights
operate, secure, troubleshoot, and improve our website, dashboard, communications, and services
comply with contracts, lawful requests, recordkeeping duties, and other legal obligations
4. SMS privacy and consent
If you opt in to SMS communications, we use your mobile number and message information for resident support, maintenance communications, reminders, administrative follow-up, surveys, and other housing-related operational messages described at the time of consent.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver and operate the messaging program and are required to use the information only for that purpose.
We do not sell or rent mobile numbers, SMS consent, or personal information. Consent to receive SMS messages is not a condition of receiving housing or support services. Message frequency varies, and message and data rates may apply. You may opt out by replying STOP or another recognized opt-out word. Reply HELP for assistance.
5. Automated and AI assisted tools
We may use automated tools, including AI-assisted systems, to categorize incoming requests, draft or provide responses from approved program information, summarize communications, create or update internal tasks and records, and identify matters for staff review. Service providers supporting these functions may process message content and related data on our behalf under contractual and security restrictions.
We do not intend to use an AI-assisted communication tool as the sole decision-maker for admission, discharge, discipline, housing eligibility, or emergency response. Staff review is required for sensitive, safety-related, unusual, or high-impact matters. Automated responses may be incomplete or incorrect, so contact staff directly when clarification is important.
6. When we disclose information
We may disclose information only as reasonably necessary in the following circumstances:
to vendors and contractors that host our website or systems, deliver communications, process payments, provide forms or document tools, maintain records, support analytics, or perform other services for us
to referral partners, case workers, payers, service organizations, or authorized representatives when you authorize the disclosure or when it is necessary to coordinate requested housing or support services
to emergency responders, law enforcement, regulators, courts, insurers, professional advisers, or other parties when required by law or reasonably necessary to protect health, safety, property, rights, or prevent fraud or misuse
in connection with a financing, reorganization, merger, sale, or transfer of some or all business assets, subject to appropriate confidentiality and legal safeguards
We do not share personal information with unaffiliated parties for their own marketing or promotional use.
7. Cookies and website analytics
Our website platform and related service providers may use cookies and similar technologies to operate the site, remember preferences, understand site use, improve performance, prevent abuse, and support security. Browser settings may allow you to block or delete cookies, but some site features may not function correctly afterward.
8. Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including resident and program administration, contractual and referral requirements, safety, dispute resolution, legal compliance, and protection of our rights. Retention periods vary by record type. We delete, anonymize, or securely dispose of information when it is no longer reasonably needed, subject to legal and operational requirements.
9. Information security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and the size of our operations. No website, text message, email, database, or transmission method is completely secure. Please avoid sending Social Security numbers, complete payment-card numbers, passwords, or detailed medical information by SMS or ordinary email unless we specifically provide a secure method.
10. Your choices and requests
You may ask us to update inaccurate contact information, stop optional communications, or provide information about personal data we maintain about you. You may also request deletion of certain information. We will consider requests consistent with applicable law, identity verification, contractual duties, resident safety, recordkeeping requirements, and legitimate operational needs.
To stop SMS messages, reply STOP. To receive SMS help, reply HELP. Unsubscribing from SMS does not prevent us from contacting you through another appropriate method for essential housing, safety, contractual, or legal matters.
11. Information about children
Our website and Resident Support SMS program are not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization. If you believe a child under 13 submitted personal information to us, contact us so we can review and address the matter.
12. Third party websites and services
Our website may link to third-party websites, forms, payment services, or resources. We are not responsible for the privacy practices of those services. Review their privacy notices before providing personal information.
13. Changes to this Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The revised Policy will be posted on our website with a new effective date. When required, we will provide additional notice or request consent.