Terms & Conditions
Terms governing the Brooke & Spier Homes website and Resident Support messaging program
Effective September 12, 2026
Brooke & Spier Homes LLC | Indianapolis Indiana
These Terms and Conditions explain the rules for using the Brooke & Spier Homes website and participating in our Resident Support text messaging program. They do not replace a resident agreement, occupancy agreement, house rules, referral agreement, or any other signed program document.
1. Acceptance and scope
By using www.brookespierhomes.com, submitting a website form, or opting in to the Resident Support SMS program, you agree to the portions of these Terms that apply to your use. If you do not agree, do not use the applicable website feature or SMS program.
Brooke & Spier Homes LLC may be referred to in these Terms as Brooke & Spier Homes, we, our, or us. You and your refer to a website visitor, applicant, referral source, resident, or other person using the services covered by these Terms.
2. Website information and housing requests
Our website provides general information about our housing program and ways to contact us, submit a referral, or request information. Website content is informational and may be updated. Submitting a referral, inquiry, application, or bed request does not guarantee acceptance, placement, availability, eligibility, or any particular service.
Housing decisions and resident obligations are governed by applicable law and the specific documents used in our intake, approval, and occupancy processes. If a website statement conflicts with a signed agreement, the signed agreement controls to the extent permitted by law.
3. Resident Support SMS program
The Resident Support SMS program is a customer-service and operational communications channel for current residents and other individuals who have affirmatively opted in. Messages may include:
responses to resident questions and support requests
maintenance request confirmations, questions, and status updates
appointment, inspection, house meeting, and program reminders
document, intake, administrative, payment, or scheduling follow-up
quality-of-life surveys and housing-related community notices
other non-marketing communications related to housing operations and resident support
Consent to receive SMS messages is voluntary and is not a condition of receiving housing or support services. Message frequency varies based on your requests, scheduled activities, and program needs. Message and data rates may apply according to your mobile plan.
Brooke & Spier Homes may use automated technology, including AI-assisted tools, to classify requests, provide responses based on approved information, create internal records, and route matters to staff. Automated tools do not make final decisions about admission, discharge, discipline, eligibility, or emergency response.
4. Brooke & Spier Resident Support Text Line
Current Brooke & Spier Homes residents may opt in to receive Resident Support text messages by texting START to 317-426-8382.
Messages may include resident-support responses, maintenance updates, appointment or house reminders, surveys, administrative follow-up, and other housing-related operational communications. Message frequency varies. Message and data rates may apply. Consent is not a condition of receiving housing or services. Reply STOP to opt out or HELP for assistance.
5. How to opt in
You may opt in by providing your mobile number and affirmatively agreeing through an unchecked web-form box, a signed or initialed paper form, or another clearly disclosed method. When text-based enrollment is offered, you may also opt in by sending the designated keyword to our Resident Support number. The consent request will identify Brooke & Spier Homes and describe the types of messages you may receive.
You represent that you are the subscriber or customary user of the mobile number you provide and that you are authorized to consent to messages at that number. Please tell us if the number changes or is reassigned.
6. Stopping messages and getting help
You may revoke SMS consent at any time by replying STOP, CANCEL, END, QUIT, REVOKE, or UNSUBSCRIBE, or by contacting us using the information below. We may send one non-promotional confirmation that your opt-out request was received. After opting out, you may continue to receive communications through non-SMS channels when needed for housing operations or as permitted by law.
Reply HELP for assistance or contact us directly. If you later want to resume SMS messages, you must opt in again through an approved method.
7. Emergency and sensitive communications
The Resident Support number is not an emergency service and is not continuously monitored by a person. Do not use it as your only method to report an immediate threat, fire, medical emergency, violence, or other urgent danger. Call 911 when immediate emergency assistance is needed.
Text messages are not guaranteed to be private or secure. Avoid sending Social Security numbers, full payment-card numbers, account passwords, detailed medical information, or other highly sensitive information by text. We may redirect a conversation to a more appropriate channel.
8. Delivery and carrier terms
Delivery of a text message is not guaranteed and may be delayed or blocked by a carrier, device, network, or service interruption. Supported carriers and message availability may change. Mobile carriers are not liable for delayed or undelivered messages. We may suspend or end the SMS program or change the sending number after providing notice when reasonably practicable.
9. Acceptable use
You may not use the website or SMS program to impersonate another person, submit knowingly false information, interfere with the service, attempt unauthorized access, transmit malicious code, harass or threaten others, or violate applicable law. We may restrict access to protect residents, staff, systems, or the integrity of the program, subject to applicable law and any governing resident agreement.
10. Intellectual property and third party services
The website design, text, graphics, branding, and other original materials are owned by or licensed to Brooke & Spier Homes and may not be copied or used commercially without permission, except as allowed by law. The website and messaging program may rely on third-party providers or link to third-party websites. Their services and privacy practices are governed by their own terms.
11. Disclaimers and limitation of liability
To the fullest extent permitted by law, the website and SMS program are provided on an as-available basis. We do not promise that every message, website feature, or response will be uninterrupted, error-free, or delivered within a particular time. Nothing in these Terms limits rights or remedies that cannot legally be limited, and nothing excuses Brooke & Spier Homes from duties imposed by applicable housing, consumer-protection, safety, or other law.
To the fullest extent permitted by law, Brooke & Spier Homes is not responsible for indirect, incidental, special, or consequential losses caused solely by use of or inability to use the website or SMS program. This limitation does not apply where prohibited by law or to liability that cannot legally be excluded.
12. Privacy
Our collection and use of personal information are described in the Brooke & Spier Homes Privacy Policy at www.brookespierhomes.com/english-privacy-policy. The Privacy Policy is incorporated into these Terms by reference.
13. Changes to these Terms
We may update these Terms to reflect changes in our services, technology, or legal obligations. The revised version will show a new effective date and will be posted on our website. When required, we will provide additional notice or obtain renewed consent. Continued use after an update means you accept the revised Terms, except where law requires a different form of agreement.
14. Governing law
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles, except where federal law or another controlling law applies. If any provision is unenforceable, the remaining provisions continue in effect.